Zetride is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (zetride.com), mobile application, and services. By using our services, you agree to the terms outlined in this policy.
Information We Collect
We collect various types of information to provide and improve our services. This includes:
- Personal Identification Information: When you book a ride or create an account, we collect personal details such as your name, phone number, email address, and payment information.
- Trip Information: We collect information about your trips, such as pick-up and drop-off locations, trip duration, and payment details.
- Device Information: We collect data about the device you use to access our services, such as your device type, operating system, IP address, and browsing activity.
- Location Data: When using our services, we collect location data to provide you with accurate ride services and facilitate our drivers in reaching your location.
- Communication Data: We may collect records of your communications with our customer support team, including emails, chat, and phone calls.
How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To process your bookings, deliver rides, and facilitate our parcel delivery services.
- To Improve Our Services: To analyze trends, monitor the performance of our services, and enhance your experience with Zetride.
- To Communicate with You: To send you updates about your ride, provide customer support, and notify you of promotional offers, updates, or changes to our policies.
- To Process Payments: To securely process payment transactions for the services you request.
- To Ensure Safety and Security: To prevent fraud, ensure driver and passenger safety, and comply with legal requirements.
How We Share Your Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your data with third-party service providers who assist in delivering our services, such as payment processors, ride dispatch systems, and customer support platforms. These providers are required to use your data only to provide services to Zetride.
- Legal Compliance: We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such changes and offer the option to opt-out if applicable.
Data Security
Zetride takes the security of your personal information seriously. We use appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and app. These technologies help us:
- Remember your preferences and settings
- Analyze how users interact with our website and app
- Improve the functionality of our services
You can manage your cookie preferences through your browser settings. If you choose to disable cookies, some features of our services may not function properly.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data, including:
- Access to Information: You have the right to request access to the personal data we hold about you.
- Correction or Deletion: You may request the correction or deletion of your personal information, subject to applicable laws and limitations.
- Opt-Out of Marketing Communications: You can opt out of receiving promotional communications by following the unsubscribe instructions included in our emails or by contacting us directly.
- Data Portability: In some cases, you can request a copy of your personal data in a structured, machine-readable format.
If you wish to exercise any of these rights, please contact us using the contact information provided below.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including providing services, complying with legal obligations, resolving disputes, and enforcing our agreements. When your personal data is no longer needed, we will securely delete or anonymize it.
Third-Party Links
Our website and app may contain links to third-party websites or services that are not operated by Zetride. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children’s Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as quickly as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
User Helpline:
Phone No: +917997711832
Email Id: Support@zetride.com
Driver Helpline:
Phone No: +917997711832
Email Id: ridersupport@zetride.com